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Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you try to start PowerPoint for Mac, you may receive the following error message:
PowerPoint found a problem with content in presentation.pptx. PowerPoint can attempt to repair the presentation. If you trust the source of this presentation, click to repair. PowerPoint Couldn't read some content in presentation - Repaired and removed it.
- If you're having a problem with PowerPoint that's not resolved here, please contact us for technical support. For a discussion about why Office blocks files, read Block or unblock external content in Office documents.
- 'Powerpoint found a problem with the content in.pptx.PowerPoint can attempt to repair the presentation.If you trust the source of the presentation, clic.
Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.
Cause
This behavior may occur if any one of the following conditions is true:
- PowerPoint preferences are corrupted.
- Programs running in the background are interfering with PowerPoint.
- Application files are corrupted.
- A user account profile is corrupted.
Resolution
To resolve this issue, follow these steps. You may find it helpful to print this article before you continue.
Step 1: Quit all applications and close all windows
On the Apple menu, click Force Quit.
Select an application in the 'Force Quit Applications' window.
Click Force Quit.
Repeat the previous steps until you quit all active applications.
Warning
When an application is force quit, any unsaved changes to open documents are not saved.
When you are finished, click the red button in the upper-left corner of the screen, and then go to 'Step 2.'
Step 2: Remove PowerPoint Preferences
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Look for a file that is named com.microsoft.powerpoint.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you cannot locate the file, the application is using the default preferences.
If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Open the Microsoft folder.
Look for a file that is named com.microsoft.powerpoint.prefs.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you do cannot locate the file, the application is using the default preferences.
If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.
If the problem continues to occur, go to the next step.
Step 3: Perform a clean startup
For information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
If the problem continues to occur, go to the next step.
Step 4: Create a new user account
Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.
If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.
Note
For help moving your user files to the new account, contact Apple.
If the problem continues to occur, go to the next step.
Step 5: Use the 'Repair Disk Permissions' option
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 and later versions. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:
- On the Go menu, click Utilities.
- Start the Disk Utility program.
- Click the primary hard disk drive for your computer.
- Click the First Aid tab.
- Click Repair Disk Permissions.
Note
Powerpoint Problem With Content
The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.
Step 6: Remove and then reinstall Office
For information about how to manually remove and then reinstall Office, see the following article:
Third-party disclaimer information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
Way to Office 2011 AutoRecovery
Office > Office 2011 AutoRecovery. You can change the AutoRecovery folder location, and you SHOULD change it to a Dropbox (or iCloud) folder location.
The problem is, if you 'Don't Save' when you close a file, the file will not be saved, AND the AutoRecover file will be deleted! Auurgh!Windows users, have the option to 'Keep the last autosaved version.
But Mac users do not have that option!
But here's the trick: Time Machine may have created a Backup of the AutoRecover file! By default, Time Machine creates a backup once per hour, although you can change the backup frequency as desrcibed here:
Understand that it is better to plan in advance by saving frequently, and using Dropbox for your AutoRecovery folder, but if you have Time Machine you are likely able to recover your AutoRecover file after clicking 'Don't Save'.
Powerpoint Found A Problem With Content Mac
'Enter Time Machine' by clicking the Time Machine icon on the menu bar
Navigate to the last Time Machine Backup
Navigate to the AutoRecovery folder, which by default is at Users > usernamehomefolder > Library > Application Support > Microsoft > Office > Office 2011 AutoRecovery
'Restore' the AutoRecover file (it will ask what folder you want to restore the file to)
Open the AutoRecover file, and re-save your recovered work.
Maybe you can try uFlysoft Data Recovery for Mac, it can recover empty trash on Mac only in three steps:
Step 1. Launch the software to scan the device where your files deleted
Step 2: Preview the scan result files and make mark if it is the one you find
Step 3: Recover files